Repairing Public Typography

For the assignment of finding and optimising an example of deficient typography in public space, I chose a local transport company, since they had recently redesigned everything in a rather careless way, which raised interesting accessibility issues. Many people (including myself) had problems using the ticket vending machine. I treated this as a solely typographic problem, and reorganised its interface accordingly. Furthermore, I redesigned the schedule poster so that one can intuitively grasp the frequency of buses at any time of day, as opposed to the exact hours. And I did a little work on their logo.

Infographics, Research, Typography / 2004

Sample page from documentation book: Displaying how identical timetable information is currently presented in many different forms, requiring the user to relearn each time how to read the information.
Sample page from documentation book: Displaying how identical timetable information is currently presented in many different forms, requiring the user to relearn each time how to read the information.
Documentation photographs showing how the classic railway information design (originally by Josef Müller-Brockmann, on blue) and the local company's design (orange) are clashing.
Documentation photographs showing how the classic railway information design (originally by Josef Müller-Brockmann, on blue) and the local company's design (orange) are clashing.
New vending machine in real-world situation (montage)
New vending machine in real-world situation (montage)
Improving the layout: New graph visualises that ticket retrieval has been disentangled by typographic means
Improving the layout: New graph visualises that ticket retrieval has been disentangled by typographic means
The design even works in credit card format. Barely.
The design even works in credit card format. Barely.
More sample pages from the documentation book. The funny hyphenated headings are, so to speak, an allegory to illegible information.
More sample pages from the documentation book. The funny hyphenated headings are, so to speak, an allegory to illegible information.
Introducing a grid and functional structure. Adjusting typefaces and hierarchy.
Introducing a grid and functional structure. Adjusting typefaces and hierarchy.
“User attention graph” of the current ticket vending machine reveals a chaotic situation: Circles mark interactions with the machine, whereas a large circle is a more important interaction. Straight lines mark paths between individual user actions, curves signify irritation – when it is unclear what you have to do next.
“User attention graph” of the current ticket vending machine reveals a chaotic situation: Circles mark interactions with the machine, whereas a large circle is a more important interaction. Straight lines mark paths between individual user actions, curves signify irritation – when it is unclear what you have to do next.
Introducing a new timetable concept: Actual departures are organised by morning, afternoon and night, while a subtle “Bus density graph” supports your decisions.
Introducing a new timetable concept: Actual departures are organised by morning, afternoon and night, while a subtle “Bus density graph” supports your decisions.

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